FAQS

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Ordering

Q. Can I place an international order?

Yes, we can accept international orders.

Q. Is your website secure for processing credit cards?

Yes, Your secure information is transmitted through PayPal and they use sophisticated data encryption technology (SSL) to process credit cards over the internet.

Q. Do I need a PayPal account to purchase a putter?

No, you do not need to have an existing account or sign-up for a new PayPal account. PayPal will process your credit card even if you do not have an account.

Q. Do you have a physical store location?

We are a Web driven company, but we have a few stores and Pro Shops currently stocking our putter. Please see store locations.

Q. How do you calculate sales tax?

Since we operate our company in the State of Ohio, Flanigan Bilt Putters is required by law to collect sales tax from Ohio residents only. Ohio sales tax is based on the county in which the business resides, we reside in Geauga County so the sales tax is 6.5%.

Q. What is your return policy?

If you are unsatisfied with your putter in any way, please mail the putter (condition must be as when purchased) back to us within 7 days after receiving your order for a full refund. Our mailing address is: Flanigan Bilt Putters, 12105 Crampton Drive, Burton, Ohio 44021.

NOTE: We cannot reimburse you for delivery and return shipping charges.

Shipping

Q. What is your shipping time?

Standard orders take 3-5 days, since we allow you to pick the length, grip, loft and lie angle of your putter and to process your order. Custom orders may take 2-3 weeks due to hand stamping and personalized headcovers.

Q. What shipping carriers do you use?

We use USPS Priority Mail for domestic and international orders, but we do offer expedited shipping for and added cost.

Store Locations

Golf Headquarters (Louisville, KY)

13110 Shelbyville Road
Louisville, KY 40243

Get Directions

Murphy's Golf (Akron, OH)

770 North Main Street
Akron, OH 44310

Get Directions

Barrington Golf Club (Aurora, OH)

189 Wyndham Lane
Aurora, OH 44202

Get Directions

Grantwood Golf Course (Solon, OH)

38855 Aurora Road
Solon, OH 44139

Get Directions

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